John Schmeltzer

Over the past 20 years, UAL Corp. unit United Airlines has introduced a number of programs designed to make it financially easier for people to fly. The most widely known...

A new study by the Chicago Convention and Tourism Bureau suggests the city is making progress in trying to reduce convention costs while still offering more exhibition space than Orlando...

For almost two years, lawyers for United Airlines have been trying to quash a lawsuit filed by a passenger who alleges the Elk Grove Township-based airline "abandoned" more than 150...

The Chicago Convention and Tourism Bureau and the Chicago Office of Tourism have hired a retired Swissairofficial to help promote Chicago and the Midwest as a destination for international tourists....

Nearly one year after a meltdown at Detroit Metropolitan Airport prompted Congress to threaten to impose operational standards, Northwest Airlines and its kin are tripping over promised service improvements. In...

The airlines put their voluntary plan to improve customer service into effect only Wednesday, so it may be unfair to blast them already. Still, judging by the scene Thursday at...

This week's just-concluded aviation conference, hosted by the U.S. Department of Transportation, was planned as a simple conference designed to play to the domestic audience, burnish the image of the...

In theory, the business plan for AccessAir Inc., a Des Moines-based airline that shut down earlier this week, should have worked. Offer cheaper fares to New York and Los Angeles...

Not every customer of American Airlines is dancing in front of Terminal 3 at O'Hare International Airport celebrating the airline's decision to have passengers put carry-on luggage through a baggage...

A year ago, American Airlines, the nation's largest domestic airline, indignantly said it never would subject its passengers to passing their carry-on luggage through a baggage sizer. The comment came...