Jim Coates

Q--I'm very puzzled by a condition that has occurred in my central processing unit since the installation of the Norton anti-virus program. The computer will start itself up at any...

Q--I have a scanner that gives me a terrible time when I export a scanned file to Windows Paint for editing. The resulting file in the .bmp format is HUGE....

Q. It seems that I find helpful hints in your column every week--keep up the good work! How about this: I work out of my home and find that my...

Q--I have a 2-year-old version of Windows 98, and sooner or later it always ends a session with the mouse (and everything else) locking up, going crazy or what have...

Q. I need your expert advice about how to keep my free NetZero Internet service provider from hanging up on me during downloads. From your past columns I found out...

Q. I like your column, and have gotten a lot of helpful tidbits from reading it. You were mistaken in the recent answer regarding a little cat program. In a...

Q. I have a new computer and want to transfer the names and addresses in my America Online address book. How can I (or can I) send my address book...

Q. My problem is that every time the phone rings, the computer turns on. I thought at first this was a coincidence, but no, it really is happening and is...

Q. I am a late bloomer, in my late 70s, and really don't know much about operating the computer, so your tips are most helpful. I wonder if I can...

Q. I ask my friends if they have MIME messages attached to their America Online e-mail and they look at me as if I am weird. I got a download...