Tilton to find that trouble comes in 3s
Glenn Tilton wanted to help us all understand where United Airlines will focus during the course of its bankruptcy proceedings. "The customer, the customer and, when in doubt, the customer,"...
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Respect ruled the day, but the storm is brewing
The day was filled with symbolism more than the substance of United Airlines' bankruptcy filing. Chief Executive Glenn Tilton wore a made-for-TV blue shirt and red rep tie. "United Will...
Billion-dollar stunts don’t fly with air board
United Airlines never saw it coming. But boy, it should have. Chief Executive Glenn Tilton was on his way to San Francisco when the Air Transportation Stabilization Board rejected United's...
Leadership lack snares United, McDonald’s
Two big companies in trouble: United Airlines and McDonald's. One on the front steps of U.S. Bankruptcy Court, the other lost in a cruel world with no clear strategy. One...
UAL mechanics must get beyond legitimate gripes
It's no surprise that United Airlines' mechanics are mighty mad. They're so mad, in fact, they're willing to let the company plunge into bankruptcy. Just to vent, maybe. Or to...
Need still there, but money isn’t, agency won’t be
Most people with disabilities live in a world apart. A night at the movies, a trip to a baseball game or a casual conversation with a friend aren't part of...
Board should match United’s good-faith effort
The government loan program that passed in those scary days after Sept. 11 is an easy target for criticism. The program had the potential to become an unprecedented, direct bailout...
Block 37 shifts to city before it can grind Mills
That blighted block, that stubborn sod, that perfidious plot of earth is back in the news. That's right. The time has come again for Block 37 to build up the...
Predatory path makes it easier to part ways
We typically feel sad when Chicago loses another corporate headquarters. In global business, the takeover game is winner-take-all. The acquirer takes all the benefit. The acquiree gets taken. Either taken...
HSBC’s union with Household an unsavory mix
Shhh. Don't say a thing. Sir John Bond thinks he has bought a highly successful bank. For a rich $15.4 billion. Let's not trouble him with the truth now. At...